Type of Data We Collect
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, any general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and the number of clicks. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
Information You Provide to Us
We collect information you provide directly to us. This happens when you register for our website, use the Platform, or communicate with us, such as through our website, applications, email, SMS, over the telephone, or in person. The information you provide us may include information that personally identifies you ("Personal Information" or "PII"), including:
- your name
- postal address
- email address
- phone number
- username and password
- demographic information (such as your gender and occupation)
- social security number
- date of birth
- licensure and/or certification information (if applicable)
- credentials (if applicable)
- employment history
- education history
- bank account information
- other information you directly give us through our Site or other means
Our Services facilitate communications between Providers and Customers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Information We Get From Others
We may obtain information about you from other sources. We may add this to the information we get from this Site. If you also interact with our Services in another capacity, such as a screened healthcare professional on the platform or other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a user of this Site.
Information Collected via Technology
In an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.
We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs
We may use some or all of the above-listed information, in aggregated form, to understand how our members as a group use the services we provide so that we can improve our Site and/or our Services. Furthermore, we may share such aggregate statistical information with our partners, affiliates or other outside companies, but in doing so, it is not our practice to disclose individual names or other personal information.
Use of Your Personal Information
FlexWise Health processes Personal Information as a Controller (and in some cases, a Processor), as defined by the General Data Protection Regulation (GDPR). In general, Personal Information you submit to us is used either to respond to requests that you make or to aid us in serving you better. We use your Personal Information in the following ways:
facilitate the creation of and secure your Account on our platform
- send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created
- identify you as a user in our system
- provide the Services you request
- provide the Services requested by customers
- provide improved administration of our Services
- improve the quality of experience when you interact with our Services
- send e-mail and/or SMS notifications pertaining to system transactions directly relevant to you
- send you administrative e-mail and/or SMS notifications, such as security or support and maintenance advisories
Disclosure of Your Personal Information
Our company does not sell your personal information. We do, however, have relationships with third parties in order to provide our services to you in which your personal information may be shared. We may share your Personal Information with third-party service providers to provide you with the Services that we offer you through our Site.
Use of Non-Personal Information
If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt-out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time our App wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that our App seeks before you first use the app, and your use of the app constitutes your consent.
FlexWise Health makes use of location-based data for our Site or App to connect you with other users near you that can either offer or are in need of Services. A Customer may require mandatory geo-location tracking for Providers to qualify for certain jobs which will only occur the day and times in which the job takes place and at the location of the job. If you choose not to allow FlexWise Health to access your location, some or all functionality, including listed jobs in the geo-location, or jobs with a mandatory geo-location tracking requirement may not be available to you.
Links to Third-Party Websites
Your Rights Regarding the Use of Your Personal Information
Requests about personal information. You may send requests about the personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.
California Residents. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. The Company does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
Rejecting Cookies. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.
Security of Your Personal Information
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security. By using our Service, you acknowledge that you understand and agree to assume these risks.
Children’s Online Privacy Protection Act
Minors under eighteen (18) years of age ("Children") are prohibited from using the Site and Services. Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Note to Users Outside the US
Please be advised that at this time FlexWise Health does not comply with the U.S.-EU Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries (https://www.privacyshield.gov/) and, as such, people resident in countries subject to such frameworks should not make use of the FlexWise Health platform and Services.
Notice to California Residents. Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship,
(1) a list of the categories of information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please write to us with a reference to California Disclosure Information at:
FlexWise Health, Inc.
320 Seven Springs Way Suite 250
Brentwood, TN 37027
Access, Correction, Deletion
FlexWise Health, Inc.
320 Seven Springs Way Suite 250
Brentwood, TN 37027
At your request, we will have any reference to you deleted or blocked in our database. You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Information with us, in which case we may not be able to provide to you some of the features and functionality of the Service.